Lead Allocation Process
- The telesales company will establish whether a training provider is already involved with the company, albeit this may be within a different sector. The new start will be forwarded to that training provider;
- Should they be able to offer the training.
- Should the employer agree to the arrangement.
- If the circumstances are that there is no training provider involved with the company or the training provider does not offer the sector area, the employer will be asked if they have a preferred provider from those available, the lead will then go to the employer preferred choice.
- If none of the above applies, the telesales company will consider providers within the geographical location of the employer and young person. Consideration will be given to the Ofsted grade of the provider and performance regarding retention/completion.
- Telesales staff will show preference to providers who have offered a contact name of a person who will take responsibility for the leads. (names to be forwarded to cath.kelly@nwpn.co.uk )
- Providers will be contacted within a 48 hour period to establish level of follow up of the lead. Smart will log details. NWPN Project Coordinator will check lead follow up information daily. Providers are expected to be proactive, and attempt to make contact with an employer lead within 48 hours. Providers will be contacted again 2 weeks later to follow up further activity/appointment made etc. Failure to do anything with a lead will incur enquiry and the risk of it being passed to another provider.
- The Provider will also risk not receiving further leads should they fail to follow up.
- All contact details and outcomes will be logged by Smart.
